Your Privacy Choices
Your Information, Your Choices
At Zhisync, we believe customers should have clear information about the privacy choices available when visiting our website or purchasing jewelry from our online store.
Depending on your location and applicable privacy laws, you may have the right to access, correct, delete, or control certain uses of your personal information.
This page explains how you can exercise those choices and contact us about privacy-related matters.
1. Access to Your Personal Information
You may request information about the personal data we hold about you, subject to applicable law.
To submit an access request, please contact service@zhisync.com.
We may request reasonable verification before providing information to protect your privacy and prevent unauthorized disclosure.
2. Correcting Personal Information
If you believe that personal information associated with your account or order is inaccurate, you may contact us to request a correction.
Please provide sufficient information to help us identify the relevant record and understand the requested change.
Certain order-related changes may be restricted after an order has been processed or dispatched.
3. Requesting Deletion
You may request deletion of personal information where such a right is available under applicable law.
Some information may need to be retained for legally required purposes, including accounting, tax compliance, order administration, fraud prevention, or dispute resolution.
We will review deletion requests in accordance with the applicable legal requirements.
4. Marketing Preferences
Where Zhisync sends optional promotional communications, customers may request to stop receiving them.
You may unsubscribe through an available unsubscribe mechanism in the relevant marketing message or contact us directly.
You may continue to receive necessary order confirmations, shipping notifications, and other transactional communications.
5. Cookies and Tracking Preferences
Our website may use cookies and similar technologies for essential store functions and, where enabled, analytics, personalization, or advertising-related purposes.
Where an applicable consent management mechanism is available, visitors may use it to manage their preferences.
Browser settings may also allow users to restrict or delete certain cookies.
Disabling some technologies may affect the functionality of the website.
6. Data Sharing and Targeted Advertising
Depending on the services enabled on our website and the privacy laws applicable to your location, certain processing activities may qualify as the sale or sharing of personal information or processing for targeted advertising.
Where applicable law provides a right to opt out, customers may exercise that right using the privacy controls provided on our website or by contacting our privacy support team.
Available choices may vary according to the customer's jurisdiction and the relevant processing activity.
7. Shopify Privacy Controls
Our online store operates using Shopify.
Shopify provides additional information about its processing of consumer personal information and the privacy choices available in connection with its services.
You may review Shopify's privacy information and available controls at:
https://privacy.shopify.com/en
For requests concerning personal information processed by Zhisync, please contact our customer service team.
8. Privacy Rights in Different Locations
Privacy rights and available procedures may vary depending on the country, state, or region in which you reside.
Where applicable law provides additional rights, including the right to object to processing, request data portability, or appeal certain privacy decisions, those rights will be respected in accordance with the relevant legal requirements.
9. Submitting a Privacy Request
Please contact us using the following information:
Store Name: Zhisync
Operating Company: Hangzhou Simai Technology Co., Ltd.
Privacy Contact Email: service@zhisync.com
Customer Service Phone: +1 (212) 220-3370
Please describe your request clearly and provide the information reasonably necessary for us to identify the relevant account or transaction.
We will review and respond to requests within the timeframes required by applicable law.
10. Additional Information
For further details about the collection, use, sharing, and retention of personal information, please review our Privacy Policy.