Privacy Policy
1. Introduction
Zhisync respects the privacy of customers and visitors who interact with our online jewelry store.
This Privacy Policy explains how personal information may be collected, used, disclosed, retained, and protected when individuals browse our website, place orders, communicate with customer service, or otherwise interact with our business.
Zhisync is operated by Hangzhou Simai Technology Co., Ltd.
For the purposes of this Privacy Policy, references to "Zhisync," "we," "our," or "us" refer to Hangzhou Simai Technology Co., Ltd. in its capacity as the operator of the Zhisync online store.
By visiting our website, you may interact with services provided by Shopify and other third parties that support the operation of our store.
Please read this policy to understand how your information is handled and what privacy choices may be available to you.
2. Information We Collect
Depending on how you interact with Zhisync, we may collect or receive the following categories of personal information.
Contact and Identification Information
This may include your name, email address, telephone number, billing address, shipping address, and other contact information submitted when placing an order or contacting our customer service team.
Order and Transaction Information
We may collect information about products purchased, order numbers, selected variations, transaction amounts, shipping methods, order status, returns, refunds, and related purchase history.
Payment Information
Payment transactions are processed through the payment services available at checkout.
We may receive information concerning transaction status, payment authorization, the payment method used, and limited payment-related details necessary for order administration.
Sensitive payment credentials may be collected and processed directly by the applicable payment provider.
Device and Website Usage Information
When you access our website, certain technical information may be collected automatically.
This may include your IP address, browser type, device characteristics, operating system, approximate location derived from technical information, referring pages, and interactions with our website.
Customer Service Communications
If you contact us, we may retain the information you provide, including messages, order-related correspondence, product questions, photographs submitted in connection with a customer service request, and records of our response.
Marketing Preferences
Where we offer marketing communications, we may maintain information about your preferences, subscriptions, and choices regarding promotional emails or other marketing messages.
3. How We Use Personal Information
We may use personal information for the following purposes:
Order Fulfillment
To process purchases, verify order information, arrange payment, prepare shipments, provide delivery updates, and handle returns or refunds.
Customer Assistance
To respond to product questions, resolve order-related issues, investigate complaints, and provide after-sales support.
Website Operation
To maintain the functionality of our online store, support checkout, improve navigation, and address technical problems.
Fraud Prevention and Security
To identify suspicious transactions, reduce unauthorized activity, protect our systems, and support the security of customers and our business.
Legal and Administrative Requirements
To maintain necessary business records, comply with applicable legal obligations, respond to lawful requests, and address disputes.
Marketing and Store Improvement
Where permitted, to communicate product updates, provide relevant promotional information, understand customer interactions, and improve our products and shopping experience.
Marketing activities and the use of non-essential tracking technologies are subject to applicable consent requirements and privacy choices.
4. Legal Grounds for Processing
Where applicable data protection laws require a legal basis for processing personal information, we rely on the appropriate grounds according to the purpose and circumstances of the processing.
These may include:
Performance of a Contract: Processing necessary to receive and fulfill an order or provide requested customer service.
Legal Obligations: Processing necessary to comply with applicable tax, accounting, consumer protection, and other legal requirements.
Legitimate Interests: Processing necessary for appropriate business activities such as fraud prevention, website security, customer service administration, and the improvement of our store, where those interests are not overridden by applicable individual rights.
Consent: Processing activities for which consent is required, such as certain marketing communications or the use of non-essential cookies and advertising technologies.
Where processing is based on consent, individuals may withdraw that consent through the available mechanisms, subject to applicable law.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, and similar technologies to support essential store functions, remember preferences, understand website usage, and, where enabled and permitted, provide analytics or advertising-related services.
Certain technologies are necessary for functions such as maintaining shopping cart contents, supporting checkout, and protecting the website.
Other technologies may be used for analytics, personalization, or marketing where those features are enabled.
Where consent is legally required, non-essential technologies should operate in accordance with the customer's applicable consent preferences.
Customers may also be able to manage certain cookies through their browser settings.
Disabling some cookies may affect the functionality of the website.
6. Shopify and Other Service Providers
Our online store operates using Shopify.
We may share personal information with service providers where necessary to operate our business and fulfill customer orders.
Depending on the services used, these providers may include:
- E-commerce platform providers
- Payment processors
- Shipping and logistics providers
- Customer service systems
- Fraud-prevention and security providers
- Website hosting and technical service providers
- Analytics and marketing service providers, where enabled
Service providers may process information to deliver the services requested by our business, subject to their applicable contractual arrangements and legal obligations.
Shopify may also process personal information in connection with its own consumer services and other activities, as described in the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
7. Advertising and Data Sharing
Where advertising or analytics services are enabled, certain website interaction and device information may be processed by advertising or technology partners.
Depending on the services and applicable laws, some activities may be considered the sale or sharing of personal information or processing for targeted advertising.
Where required, customers will be offered applicable consent or opt-out mechanisms.
Please refer to our Your Privacy Choices page for additional information about available privacy controls.
8. International Processing and Transfers
Zhisync is operated by a company registered in China and offers products to customers in multiple countries and regions.
Personal information may be processed in countries other than the country in which a customer resides, including countries where our business, e-commerce platform, payment providers, logistics partners, or other service providers operate.
Where applicable law requires specific safeguards for international transfers of personal information, such transfers must be carried out in accordance with those requirements.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods depend on the type of information, the purpose for which it was collected, applicable legal obligations, and legitimate business requirements.
Order and transaction records may need to be retained for accounting, tax, consumer protection, dispute resolution, or other legally required purposes.
Information that is no longer required will be deleted, anonymized, or otherwise handled in accordance with applicable legal requirements and available technical capabilities.
10. Information Security
We use administrative, technical, and organizational measures appropriate to the nature of the information being processed and the operation of our online store.
Our service providers may maintain additional security measures for the systems and services they operate.
Although we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information.
These may include the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Object to or restrict certain processing activities
- Request portability of personal information
- Withdraw consent where processing relies on consent
- Opt out of certain advertising-related data processing or sharing
- Lodge a complaint with an appropriate data protection authority
These rights may be subject to applicable legal conditions, exceptions, and identity verification requirements.
To submit a privacy request concerning Zhisync, please contact service@zhisync.com.
12. Marketing Communications
Where customers have subscribed to promotional communications, or where such communications are otherwise permitted by applicable law, we may send information about our jewelry collection, products, promotions, or store updates.
Customers can request to stop receiving marketing emails by using an unsubscribe option provided in the relevant message or by contacting us directly.
Opting out of marketing communications does not prevent us from sending necessary order confirmations, shipping updates, or other transactional communications.
13. Children's Privacy
Our online store is intended for individuals who are legally able to make purchases or who are using the website with appropriate permission and supervision.
We do not intentionally seek to collect personal information directly from children in circumstances where parental consent or another legal basis is required.
If you believe that personal information has been collected from a child inappropriately, please contact us so that we can review the matter.
14. Privacy Requests and Verification
To protect personal information, we may request reasonable verification before processing certain privacy-related requests.
We will review requests and respond within the timeframes required by applicable law.
We may retain or continue processing certain information where necessary to comply with legal obligations, prevent fraud, complete an authorized transaction, or exercise other legally permitted grounds.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, services, legal requirements, or personal information processing practices.
Updated information will be published on this page.
Where applicable law requires additional notice or consent for material changes, we will take the necessary steps.
16. Privacy Contact and Business Information
For privacy inquiries or requests relating to Zhisync, please contact:
Store Name: Zhisync
Operating Company: Hangzhou Simai Technology Co., Ltd.
Legal Representative: Ma Xiuling
Registered Business Address:
China, Zhejiang Province, Hangzhou City, Xiaoshan District, Beigan Subdistrict, No. 153 Jincheng Road, Jinrui Building 2, Room 1103, Jincheng Entrepreneurship Park 037
Email: service@zhisync.com
Phone: +1 (212) 220-3370