Terms & Conditions of Sale
1. Scope of These Terms
These Terms & Conditions of Sale apply to purchases made through the Zhisync online store.
Zhisync is operated by Hangzhou Simai Technology Co., Ltd., a limited liability company registered in China.
These terms explain the contractual conditions applicable when customers purchase jewelry or accessories from our website.
By placing an order, customers agree to the applicable sales terms, subject to any mandatory consumer rights provided by law.
2. Product Descriptions
We aim to provide clear information about the jewelry offered through our online store.
Product information may include materials, finishes, dimensions, sizes, colors, decorative components, available variations, and relevant care instructions.
Customers should review the information displayed on the individual product page before purchasing.
Photographs are intended to show the appearance of the relevant item.
However, perceived color and appearance may vary depending on screen settings, lighting, viewing conditions, and the characteristics of the individual product.
Any such variation does not remove the customer's rights where an item materially differs from its description or fails to meet applicable legal requirements.
3. Jewelry Materials and Product Specifications
Material composition may vary between products.
A description of one jewelry item does not establish that other items in our collection have the same material, construction, or finish.
Customers should rely on the specifications provided for the particular product they intend to purchase.
We do not represent that all Zhisync jewelry is made from solid gold, sterling silver, natural gemstones, or any other particular material.
Specific material and gemstone claims apply only where expressly stated for the relevant item.
4. Product Availability
Products and available variations are subject to the availability displayed on our website.
We may update, introduce, or discontinue products as our collection changes.
In some circumstances, an item may become unavailable after an order has been submitted.
If we cannot supply an ordered item, we will inform the customer and arrange the appropriate cancellation and refund.
5. Prices and Currency
Product prices are displayed on our website and may vary according to selected products, variations, promotions, or applicable currency settings.
The final amount payable will be shown during checkout before the customer confirms the order.
Any applicable shipping charges, taxes collected at checkout, and promotional adjustments will be reflected in the order summary.
Customers should review the final amount before authorizing payment.
6. Shipping Charges
Our standard shipping rates are:
Orders below $36.00: $3.99.
Orders of $36.00 or more: Free standard shipping.
The checkout system determines the applicable shipping charge based on the eligible order amount and available delivery services.
For additional information, please review our Shipping & Delivery Policy.
7. Placing an Order
To purchase an item, customers must select the relevant product and available variations, provide accurate order information, and complete the checkout process.
Customers are responsible for reviewing the products, quantities, sizes, shipping details, and payable amount before submitting their order.
An order submission does not guarantee that the order has been accepted for fulfillment.
Order acceptance is subject to successful payment, product availability, and any lawful verification requirements.
8. Payment Authorization
Orders must be paid using an available payment method presented during checkout.
Payment authorization may be subject to approval by the customer's bank, card issuer, or payment provider.
Where payment cannot be authorized, the order may remain incomplete or be declined.
Additional information is available in our Payment & Security Policy.
9. Order Confirmation
After an order has been submitted successfully, the customer should receive confirmation through the contact information provided during checkout.
The confirmation may contain the order number, purchased items, selected variations, and applicable transaction information.
Customers should contact our customer service team promptly if they notice an error in the order details.
10. Order Changes and Cancellations
Requests to change or cancel an order should be submitted as soon as possible.
We will review the request according to the processing status of the order.
A change may not be possible once the order has been prepared for dispatch or transferred to the shipping provider.
Where a customer has a statutory cancellation or withdrawal right, that right remains available in accordance with applicable law.
11. Dispatch and Delivery
Orders are normally processed within 1–3 business days.
Estimated shipping transit time is 7–15 business days after dispatch.
Delivery availability depends on the destination entered during checkout.
These timeframes are subject to the details explained in our Shipping & Delivery Policy.
Where an order cannot be dispatched within the promised timeframe, we will provide the applicable notification, cancellation, and refund options required by law.
12. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy and applicable consumer protection laws.
Zhisync advertises a 90-day satisfaction guarantee, subject to the applicable terms and conditions of that guarantee.
Customers should review the Return & Refund Policy for information about return requests, product conditions, return shipping costs, refunds, and defective or incorrect items.
Mandatory consumer rights are not excluded or reduced by these sales terms.
13. Product Defects and Incorrect Items
If a product arrives damaged, is defective, or does not match the customer's order, the customer should contact our support team.
We may request reasonable information necessary to identify the order and understand the issue.
An appropriate remedy will be provided according to the circumstances and applicable law.
14. Promotions and Discount Offers
Promotional offers may be subject to stated eligibility conditions, validity periods, product restrictions, or purchase requirements.
Any material conditions applicable to an offer will be disclosed through the relevant promotional information.
Unless expressly stated otherwise, separate promotions may not be combined.
Applicable consumer rights are not affected by promotional conditions.
15. Customer Information
Customers agree to provide accurate information necessary to process and fulfill their orders.
Personal information submitted in connection with a purchase will be handled in accordance with our Privacy Policy and applicable data protection requirements.
16. Applicable Consumer Rights
Nothing in these Terms & Conditions of Sale is intended to exclude, restrict, or replace consumer rights that cannot lawfully be excluded or limited.
Where any provision conflicts with applicable mandatory consumer protection law, the relevant legal requirement will prevail.
17. Customer Service
Questions about an order or these sales terms may be directed to:
Zhisync
Operating Company: Hangzhou Simai Technology Co., Ltd.
Email: service@zhisync.com
Phone: +1 (212) 220-3370
Customer Service Hours: 9:00 AM – 6:00 PM Pacific Time