Contact Us
Your Questions Matter to Us
Whether you are exploring our jewelry collection, preparing to place an order, or looking for assistance with a recent purchase, the Zhisync customer service team is available to help with your inquiry.
Please use the contact information below to reach us.
Customer Service
Email Address
Customer Service Phone
+1 (212) 220-3370
Customer Service Hours
9:00 AM – 6:00 PM Pacific Time
For questions about an existing order, please include your order number and a brief description of the matter.
Product Inquiries
If you have questions about a necklace, bracelet, ring, earrings, or another item in our collection, please provide the product name or a link to the relevant product page.
Our customer service team can assist with available product information, including materials, dimensions, variations, and other applicable specifications.
Order & Delivery Support
For inquiries concerning an existing purchase, please contact us with your order number.
We can assist with questions about order confirmation, processing status, available tracking information, shipping, delivery, returns, and refunds.
If you need to request an order change or cancellation, please contact us as soon as possible.
Registered Operating Company
Zhisync is operated by Hangzhou Simai Technology Co., Ltd.
The following information identifies the legal business entity responsible for operating our online jewelry store.
Store Name
Zhisync
Registered Company Name
Hangzhou Simai Technology Co., Ltd.
Legal Representative
Ma Xiuling
Company Type
Limited Liability Company
Registered Business Address
China, Zhejiang Province, Hangzhou City, Xiaoshan District, Beigan Subdistrict, No. 153 Jincheng Road, Jinrui Building 2, Room 1103, Jincheng Entrepreneurship Park 037
Customer Service Email
Customer Service Phone
+1 (212) 220-3370
Customer Service Hours
9:00 AM – 6:00 PM Pacific Time
Information About Product Returns
The registered business address displayed above is provided for company identification and business correspondence.
It should not automatically be used as a product return address.
If you need to return jewelry, please contact service@zhisync.com and review our Return & Refund Policy for the applicable procedures.
Where a physical return is required, we will provide the appropriate return instructions and designated destination.
Contact Zhisync
For customer service inquiries, please email:
We appreciate your interest in Zhisync and look forward to assisting you.