Payment & Security
A Convenient and Secure Shopping Experience
At Zhisync, we want purchasing jewelry online to be a clear and convenient experience.
Whether you are choosing a piece for yourself or selecting a thoughtful gift, our checkout process is designed to provide accessible payment options and clear transaction information.
This Payment & Security Policy explains the payment methods available at our store, how payments are processed, and how we handle payment-related inquiries.
1. Accepted Payment Methods
Zhisync accepts the following payment methods, subject to availability at checkout:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
- Other payment methods supported by Shopify or our authorized payment providers and made available during checkout.
Available payment options may vary depending on your country or region, selected currency, browser, device, and the payment services available for your transaction.
The payment methods displayed during checkout are the methods currently available for your order.
2. Payment Processing and Transaction Security
Zhisync operates through Shopify's e-commerce platform.
Payments are processed through the applicable payment providers and checkout services.
Our checkout system uses security measures designed to protect payment information during transmission and transaction processing.
Payment-related information is handled according to the applicable payment provider's security procedures and data protection practices.
We do not guarantee that any internet-based payment system is completely free from security risks.
For your protection, please complete payments only through the payment options provided during our official checkout process.
Do not send full credit card numbers, card security codes, payment account passwords, or other sensitive payment credentials through ordinary customer service email.
3. Payment Authorization
When you submit an order, your selected payment provider may request authorization from your bank, card issuer, or payment account.
A transaction may be subject to security verification, account authentication, or other authorization requirements.
An order can proceed to fulfillment after the applicable payment requirements have been completed and the order has been accepted.
If payment authorization is unsuccessful, the transaction may be declined or remain incomplete.
4. Unsuccessful or Declined Payments
A payment may be declined for various reasons, including:
- Incorrect payment information
- Insufficient available funds
- Expired payment cards
- Bank or payment provider restrictions
- Address verification issues
- International transaction restrictions
- Additional security or fraud-prevention checks
- Temporary payment service interruptions
If your payment is unsuccessful, please review the information entered during checkout.
You may also contact your bank or payment provider for further assistance.
For questions about the status of a Zhisync order, please contact our customer service team.
5. Pricing and Transaction Currency
Product prices are displayed on our website according to the applicable store and checkout currency settings.
The final transaction amount and currency will be displayed before you confirm your payment.
Please review the complete order summary, including the product price, any applicable discounts, shipping charges, and taxes collected at checkout.
The amount authorized through your payment provider will be determined by the final transaction details shown during checkout.
6. Currency Conversion and International Payments
Zhisync offers international shipping to supported countries and regions.
If your bank account, payment card, or payment service uses a currency different from the transaction currency, your financial institution or payment provider may perform a currency conversion.
The exchange rate and any applicable conversion or international transaction fees are determined by the relevant financial institution or payment provider.
These charges may be separate from the amount displayed by Zhisync.
For questions about exchange rates or bank-imposed fees, please contact your financial institution or payment provider.
7. Shipping Charges at Checkout
Our standard shipping charges are based on the eligible order amount.
Orders below $36.00:
Standard shipping costs $3.99.
Orders of $36.00 or more:
Free standard shipping.
The applicable shipping charge will be displayed in your order summary before payment is completed.
For additional information about delivery destinations, processing times, and estimated transit times, please review our Shipping & Delivery Policy.
8. Payment Verification and Fraud Prevention
Certain transactions may require additional verification to protect customers and reduce unauthorized payment activity.
Where necessary, we may contact you using the information provided with your order.
If additional payment authentication is required, you may be directed to complete verification through your bank or the applicable payment provider.
We will not ask you to disclose your payment account password or full card security code through ordinary customer service communications.
9. Refunds to the Original Payment Method
Where a refund is approved or otherwise required, it will ordinarily be issued through the original payment method used for the purchase.
Refund processing times may vary depending on the bank, card issuer, payment service, and the circumstances of the transaction.
Please review our Return & Refund Policy for information about refund eligibility, return procedures, and applicable refund timeframes.
10. Unauthorized or Suspicious Transactions
If you believe a payment associated with your account was unauthorized, contact your bank or payment provider immediately.
You may also contact Zhisync so that we can review the available order information and assist with the relevant inquiry.
We may request reasonable information to identify the transaction and verify the circumstances.
11. Customer Service and Business Information
For assistance with payment-related questions or an existing order, please contact us using the information below.
Store Name:
Zhisync
Operating Company:
Hangzhou Simai Technology Co., Ltd.
Legal Representative:
Ma Xiuling
Customer Service Email:
Customer Service Phone:
+1 (212) 220-3370
Customer Service Hours:
9:00 AM – 6:00 PM Pacific Time
Registered Business Address:
China, Zhejiang Province, Hangzhou City, Xiaoshan District, Beigan Subdistrict, No. 153 Jincheng Road, Jinrui Building 2, Room 1103, Jincheng Entrepreneurship Park 037
When contacting us about an existing purchase, please include your order number whenever possible.