FAQ
Welcome to the Zhisync Help Center.
We have gathered answers to common questions about our jewelry, ordering process, delivery, payments, and after-sales support.
If you cannot find the information you need, please contact us at service@zhisync.com.
Jewelry & Product Information
1. What kind of jewelry does Zhisync offer?
Zhisync is an online store specializing in contemporary jewelry and accessories.
Our collection may include necklaces, bracelets, rings, earrings, and other jewelry styles designed for everyday wear, personal styling, and meaningful occasions.
Product availability and designs may change as our collection develops.
2. What materials are used in your jewelry?
Materials vary depending on the individual jewelry piece.
Please refer to the relevant product page for information about its materials, finish, decorative elements, dimensions, and available variations.
If you would like additional information about a specific piece before purchasing, please contact our customer service team.
3. Is all Zhisync jewelry made from real gold or sterling silver?
Not necessarily.
The material composition of each jewelry item is specified in its individual product information.
Descriptions such as gold-plated, gold-tone, sterling silver, stainless steel, and other material terms refer to different compositions or finishes and should not be treated as interchangeable.
Please review the product specifications before ordering.
4. How do I choose the correct jewelry size?
Where applicable, the product page provides available sizes and relevant measurements.
For rings, necklaces, and bracelets, please review the listed dimensions carefully before selecting a variation.
If you are uncertain about sizing, contact us before placing your order.
5. How should I care for my jewelry?
Care requirements depend on the materials and finishes used in each piece.
As general guidance, avoid unnecessary exposure to moisture, perfumes, cosmetics, household cleaning products, and abrasive surfaces.
Store jewelry separately in a clean, dry place when not in use.
For items with delicate finishes, gemstones, or special materials, please follow any additional care instructions provided with the product.
6. Can I wear my jewelry while showering or swimming?
We recommend removing jewelry before showering, swimming, bathing, or activities involving prolonged exposure to water or chemicals unless the specific product instructions expressly indicate otherwise.
Water, chlorine, salt, cosmetics, and cleaning agents may affect certain metals, coatings, decorative elements, and finishes.
7. Is your jewelry suitable for sensitive skin?
Skin sensitivity varies between individuals.
Please review the materials listed for the product and avoid purchasing or wearing an item if you know that you are sensitive to one of its components.
We cannot guarantee that every jewelry item will be suitable for every individual.
If irritation occurs, stop wearing the item.
Ordering & Payments
8. How do I place an order?
Select your preferred jewelry item, choose the available options, and add the product to your shopping cart.
Proceed to checkout, enter your delivery and contact information, select an available payment method, and review the order summary before completing your purchase.
9. Which payment methods do you accept?
Zhisync accepts Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay, subject to availability at checkout.
Other payment methods supported by Shopify or our authorized payment providers may also be available.
Payment options may vary depending on your country or region, device, browser, and selected currency.
Please review the available payment methods during checkout before completing your purchase.
10. Can I change or cancel my order?
Please contact service@zhisync.com as soon as possible if you need to request a change or cancellation.
We will review your request based on the order's current processing status.
Changes may no longer be possible after an order has been prepared for dispatch or transferred to a shipping carrier.
Your applicable statutory cancellation rights remain unaffected.
11. Can I change the shipping address after ordering?
Contact our customer service team immediately and provide your order number and corrected delivery information.
Address changes cannot be guaranteed once an order has entered the shipping process.
Please verify your shipping address carefully before completing checkout.
Shipping & Delivery
12. Where does Zhisync ship?
We offer international shipping to multiple countries and regions.
Delivery availability depends on the shipping destination and the available services at checkout.
Please enter your delivery address during checkout to confirm whether shipping is available to your location.
13. How much does shipping cost?
Our standard shipping rates are:
Orders below $36.00: $3.99 shipping.
Orders of $36.00 or more: Free standard shipping.
The applicable shipping charge will be displayed before payment.
14. How long does delivery take?
Our usual order processing time is 1–3 business days.
Estimated shipping transit time is 7–15 business days after dispatch.
Processing and transit times are separate.
Actual delivery times may vary depending on the destination, carrier operations, customs procedures, and local delivery conditions.
15. How can I track my order?
When tracking information becomes available, it will be provided through the order notification or other applicable tracking communication.
If you need assistance locating your shipment information, contact our customer service team with your order number.
16. What should I do if my order is delayed?
Please check the available tracking information first.
If your shipment has not arrived within the estimated delivery period, contact service@zhisync.com.
We will review the available shipment information and assist with the appropriate next steps.
If an order cannot be fulfilled or dispatched as promised, applicable cancellation and refund rights will be respected.
Returns & After-Sales Support
17. What if my jewelry arrives damaged or incorrect?
Please contact us as soon as possible after delivery.
Include your order number, a description of the issue, and clear photographs showing the affected item and relevant packaging where available.
We will review the situation and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.
18. Can I return jewelry that I am not satisfied with?
Zhisync advertises a 90-day satisfaction guarantee.
Please review our Return & Refund Policy for the conditions, procedure, and available remedies associated with this guarantee.
The policy also explains how to report damaged, defective, or incorrect items.
19. Can I send a return to the company address shown on your website?
Please do not automatically send returns to our registered business address.
Contact our customer service team before returning an item so that we can provide the applicable return instructions and designated return destination.
20. How will I receive my refund?
Approved refunds are ordinarily issued to the original payment method, subject to the applicable policy and payment provider procedures.
Please review our Return & Refund Policy for further details.
Customer Support
21. How can I contact Zhisync?
Email: service@zhisync.com
Phone: +1 (212) 220-3370
Customer Service Hours: 9:00 AM – 6:00 PM Pacific Time
Please include your order number when contacting us about an existing purchase.