Shipping & Delivery Policy
Shipping Information for Zhisync Orders
Thank you for choosing Zhisync.
We provide international shipping to supported countries and regions and aim to communicate the applicable delivery arrangements clearly before customers complete their purchases.
This policy explains our order processing timeframe, estimated shipping duration, shipping charges, international delivery considerations, and procedures for shipping-related inquiries.
1. Order Processing Time
Orders are normally processed within 1–3 business days after successful payment and order confirmation.
Processing may include reviewing order information, preparing the purchased jewelry, arranging packaging, and transferring the shipment to the relevant logistics provider.
Business days exclude weekends and applicable public holidays.
Processing time is separate from shipping transit time.
2. Estimated Shipping Time
Our estimated shipping transit time is:
7–15 business days after dispatch.
The estimated overall period consists of:
Order processing: 1–3 business days.
Shipping transit: 7–15 business days.
These are estimates rather than guaranteed delivery dates.
Actual delivery times may be affected by the destination, customs procedures, local transportation conditions, carrier operations, public holidays, and other circumstances affecting international shipments.
3. Shipping Rates
Zhisync offers the following standard shipping rates:
Orders below $36.00
Standard shipping: $3.99.
Orders of $36.00 or more
Standard shipping: Free.
The applicable shipping charge will be displayed during checkout before payment is completed.
The free-shipping qualification is based on the eligible order amount calculated by the checkout system.
Any applicable discounts, taxes, or currency conversion will be reflected in the final order summary according to the checkout settings for the order.
4. International Shipping Availability
Zhisync offers shipping to multiple countries and regions.
The availability of delivery services depends on the customer's destination.
Customers can enter their shipping information during checkout to verify whether delivery is available to their country or region.
Some destinations may be unavailable because of logistical limitations, carrier restrictions, import regulations, or other applicable requirements.
If we discover after an order has been placed that we cannot deliver to the selected destination, we will contact the customer regarding the available options.
Where an order cannot be fulfilled, the applicable refund will be issued.
5. Shipping Confirmation and Tracking
When an order has been dispatched, we will provide shipping information through the available order notification process.
Where shipment tracking is supported, tracking information will be provided once available.
Tracking updates may take time to appear after dispatch.
The frequency and availability of tracking information depend on the relevant carrier and delivery network.
For help with a shipment, please contact service@zhisync.com and include your order number.
6. Customs, Import Duties, and Taxes
International shipments may be subject to customs inspections, import duties, taxes, or other destination-specific charges.
The application of these charges depends on the destination country's regulations and the arrangements applicable to the order.
Customers will be informed of charges collected by Zhisync through the checkout process.
Where additional import-related charges are not included in the amount paid at checkout, they may be collected by the relevant customs authority, carrier, or other authorized party, subject to applicable law.
Customers should review the import requirements applicable to their destination.
Customs clearance may affect the estimated delivery timeframe.
7. Accurate Delivery Information
Please provide a complete and accurate shipping address when placing an order.
The recipient's name, street address, apartment or unit information, city, postal code, country, and contact details should be checked carefully before payment.
If an error is discovered after ordering, please contact customer service immediately.
We will make reasonable efforts to assist with correction requests before dispatch.
Changes cannot be guaranteed after a shipment has been transferred to the carrier.
8. Delivery Attempts and Unclaimed Packages
A carrier may attempt delivery more than once or require the recipient to arrange collection from a designated location.
If a package cannot be delivered, please contact us so that the available carrier information and resolution options can be reviewed.
Where a shipment is returned because of an incomplete address, refusal of delivery, or failure to collect the package, any further shipping arrangements and charges will be assessed according to the circumstances and applicable consumer law.
We will not impose charges that are prohibited by applicable law.
9. Delayed Dispatch
If we become aware that an order cannot be dispatched within the stated processing timeframe, we will take the steps required under applicable law.
Where required, customers will be informed of the delay and offered the opportunity to accept a revised shipping arrangement or cancel the affected order for a refund.
If we cannot fulfill an order, we will arrange the applicable refund rather than requiring the customer to accept store credit.
10. Missing or Undelivered Orders
If a shipment has not arrived within the estimated delivery period, please contact us.
We will review the available shipment information and, where appropriate, investigate the matter with the relevant logistics provider.
If an order is confirmed lost or cannot be delivered, the available resolution will be determined in accordance with the circumstances, our Return & Refund Policy, and applicable law.
11. Damaged Packages or Incorrect Deliveries
If jewelry arrives damaged or you receive an incorrect item, please contact customer service as soon as reasonably possible.
Include your order number, a description of the problem, and photographs where available.
We will review the issue and provide the appropriate next steps in accordance with our Return & Refund Policy.
12. Shipping-Related Customer Service
For assistance with delivery, tracking, shipping information, or an existing order:
Zhisync
Operating Company: Hangzhou Simai Technology Co., Ltd.
Email: service@zhisync.com
Phone: +1 (212) 220-3370
Customer Service Hours: 9:00 AM – 6:00 PM Pacific Time